We never want a guest to go away from our business with the feeling you have, if we were wrong, we would make it right. We offered you a credit in which you declined. We have not done you wrong here, our policy is clear in your email as well as on our site.
I'm not sure what you are referencing in regards to credit card disputes in other reviews but please also know that when you dispute, we have the opportunity to present our side as well. We have offered you the opportunity to take advantage of a one year credit for your travel in which I was told you refused. This is mandatory for all representatives to ask before they can move on to complete a reservation. We give our guests an option to have trip protection when booking their reservation.
MAD BUS DRIVER DRIVER
Angry driver showing fist and driving bus Passengers Arguing.
Your complaint has been heard and though we understand the frustration you are feeling, please understand our policy is very clear. Browse 11 professional angry bus driver stock photos, images & pictures available royalty-free. Looks like I will have to do what others on Tripadvisor have done and go thru credit card company I am sure it is a good Transfer company, Just beware if making a reservation in advance, and something happens outside of your control, They WILL NOT issue a refund.
MAD BUS DRIVER FULL
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other "unforeseen circumstances." I guess an airline changing a flight is not an "unforeseen circumstances." This is a bad business model to not issue refunds and keep monies for something they do not deliver. Website states "Customers will receive a full refund or credit if accommodations are cancelled within 72 hours of the initial booking. I asked to speak with manager, and was told again he was not authorized. All I kept getting is I am not authorized. I called Lux2 Transfer 2 months in advance of reservation, yes, 2 months ahead of time!! They Gladly Cancelled my reservation, but refused to issue a refund for services paid for but not received. A speeding Gateway bus came up behind me to overtake, without the driver hooting or flashing. Delta Airlines changed our flight for May 3 2020, so we are unable to use the transfer service. I live near Luweero and drive into Kampala once or twice a week. There business model of never giving refunds on cancellations outside of a 72 hour window is ridiculous. This seem to be a reputable business, But sometimes, circumstances arise beyond an individuals control.
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